Solutions North provides hands on planning and consulting services for business transformations, improvements and change initiatives.  Our experience spans regional, territorial, federal and international perspectives to bring partners together to effectively and efficiently plan and implement change. 

Business Planning

Organizations are being challenged with change at all levels.  They are finding that they must confirm their mandate and mission and revisit strategies to improve the quality of services and maintain fiscal viability.  Solutions North can help.

We have successfully guided many public and private organizations through the planning process.  Our senior consultants can provide you with the facilitation and industry knowledge to develop complete and thorough strategic and tactical plans from incremental change through to re-engineering.  Once long-term strategies are in place, we can assist with tactics and projects to clearly define the work, cost out the capital and expense and human resources to be invested and establish primes and milestones for completion.  At the same time, we can focus on strengthening the senior team and the transfer of planning tools to the team.

To prepare for planning, we can conduct a rapid organizational assessment in three key areas to provide you with a clear picture of your organization's capabilities today:  Leadership & Organizational Structure, Work Processes and Support Systems.

Modeling The Business Architecture

Business modeling is a technique to model business processes.  Business models provide ways of expressing the business processes in terms of business activities and collaborative behavior so you better understand the business process itself and the participants in the process.

Business modeling helps you understand where the system is being deployed, who will use the system, how the system needs to integrate with existing systems and what specific business tasks will be automated.  Understanding these things is key to deploying a successful system.

Some organizations have remote assets that essentially operate on their own.  Solutions North provides alternative business models that consider the migration of core support processes back to corporate or headquarters.

Process Mapping can be an integral part of business modeling.   Solutions North can facilitate the development of Relationship and "Is" maps to determine how work gets done.  Then through analysis, measurement disconnects, rework and unnecessary work can be eliminated.  Process mapping can be used for incremental improvement, re-design of a department or function or re-engineering of the entire organization.

Systems & Database Development

Solutions North has hands-on experience in setting up mechanized systems and developing relational databases for clients records, measurement, activity tracking, appointments, travel, billing, complaints, chronic disease, formulary, personnel files, etc.  These Microsoft Access databases are easily imported into other systems and architectures.

Policies & Procedures

Effective management requires detailed attention to the structural elements of policies and procedures.  An ongoing updating of operational and technological changes, as well as adherence in changes to local, provincial/state, territorial and federal regulations, is essential. Our up-to-date information will help your organization succeed by assisting in developing and strengthening policies, procedures and records.  We provide clinical record reviews and assist in developing appropriate policies and procedures that meet the needs of operations, health and safety and the needs for compliance with regulatory and legal requirements. 

Performance Management

Solutions North has extensive experience in developing performance management programs.  Job descriptions and definitions, job standards, establishing goals and objectives, performance analyses, skills and competency development provide the framework.  We also have programs and training for related Human Resources areas.

Program Research, Evaluation & Co-ordination

Solutions North has the proven expertise to guide and facilitate the process of acquiring; implementing and measuring the introduction of federally funded Health Programs.  As well, we can research and evaluate existing or proposed programs.  Our focus is on building relationships and achieving consensus among Health Care organizations, Aboriginal Organizations, Territorial Governments and Health Canada. The successful implementation of Home Care in Nunavut is an example of how a facilitated and guided process can achieve results.  

Training

Solutions North provides on-site, modularized training.  Our consultants bring with them years of experience in management and administrative training.  Our programs include:

Needs Assessments

Many Health programs and initiatives begin with Needs Assessments.  Our expertise and hands on services provide assessments that are truly reflective of the voice of the people and statistically valid.  We possess both the experience and sensitivity required to make this a meaningful and positive process in aboriginal and remote settings. 

Mental Health

We have developed mental health facilities with built in support systems to provide continuing care for mental health clients.  We also assist with crisis intervention - addiction problems, suicide prevention and coping mechanisms.   

Facilitation

The obvious advantage of having a third party facilitate your meetings, conferences or focus groups is that your entire team can concentrate on the subject at hand. Let Solutions North focus on the process; we’ll leave the content to the experts – you and your team members.

Planning

Health Care Organizations are being challenged with change at all levels.  They must confirm their mission and revisit strategies to improve the quality of services and maintain fiscal viability. Solutions North can help.   We have successfully guided many public and private organizations through the planning process. Included is a focus on strengthening the senior team and transfer of planning tools to that team.  Our senior consultants can provide you with complete and thorough strategic and tactical facilitation and preparation for operating in these challenging times.    

To prepare for planning, we can conduct a rapid organizational assessment in three key areas to provide you with clear picture of your organization’s capabilities today - Leadership & Organizational Structure, Work Processes, and Support Systems.   

OUR SERVICES

Health Programs

Human Resources

Mental Health

Alternative Services Delivery

Turnkey Models

Board/Committee Development

Information Technology